Merchandise Pick Up & Policies

Shipping Options

We do not ship merchandise. We offer In-Store Pickup only.

In-Store Pickup

Some items may require additional processing time due to transfer from off-site locations or product assembly. We will contact you when your order is ready for pick up. Orders will be held for 15 days after notification. After 15 days, the item will be returned to inventory and the amount refunded, subject to a 10% restocking fee.

NOTE: Bike orders can take 2-4 weeks to process, ship, and assemble.

If an item is needed immediately, please contact sales@phattirebikeshop.com to confirm availability.

Information Security

Customer information is protected during transmission by Secure Sockets Layer (SSL) software.

Returns

Returns are easy. Items can be returned to any Phat Tire Bike Shop. If you prefer to ship the item, please contact sales@phattirebikeshop.com for return instructions and authorization. 

Phat Tire Bike Shop will refund purchase and shipping costs on damaged or incorrect merchandise. Any returned merchandise that appears to be used will be subject to a 10% restocking fee. Labor fees are not refundable (example: custom built wheels).

Prices & Information

Phat Tire Bike Shop makes every effort to maintain accurate prices and information in our online catalog. In the event any information is inaccurate please contact sales@phattirebikeshop.com.

Questions or Changes to Your Order

If you have any questions, concerns or need to edit your order please contact sales@phattirebikeshop.com.